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Contact Us (for providers)

We are here to help! Below is the contact information of the various CCHP departments who can help answer your questions. Email and usage of our ccLink Provider Portal is the preferred method of communicating with CCHP staff. It is our goal as a health plan to embrace and leverage technology. We are requesting that providers send us a quick email when you have a question. We will respond within 1 to 3 business days, as opposed to having your staff call and wait on the line. By sending us written questions it can also help us develop educational tools such as Frequently Asked Questions.

*Please note that our response time may be delayed if we experience a high number of requests or inquiries.
**All Fax numbers are secure and confidential.

Authorization Department / Hospital Transition Nurse

  • Phone: 877-800-7423, option 3
  • Fax Numbers for Prior Authorization Requests:
    Medi-Cal Member Authorization eFax Numbers:
    Prior Authorizations/Outpatient/Routine Fax: 925-313-6058
    Urgent/Additional Information Fax: 925-313-6458
    Inpatient (Hospital)/Face Sheet Fax: 925-313-6645
    Appeals Fax: 925-313-6464
    Mental Health Fax: 925-313-6196
    Specialty (CPAP) Fax: 925-313-6069
  • Commercial Member Authorization eFax Numbers:
    Prior Authorization Requests Fax: 925-252-2620
    Mental Health Fax: 925-313-6196
  • Email Auth Questions (do not email auth requests):

Behavioral Health Unit (BHAU)

  • Phone: 877-661-6230, option 4
  • Fax: 925-252-2626
  • Email Behavioral Health Related Questions:

Claims Department

ccLink Provider Portal

Interpreter Services

  • Phone: 877-800-7423, option 4

Member Eligibility and Primary Care Physician Assignment

Member Services Department (calling on behalf of a member that is with you)

  • Phone: 877-800-7423, option 7

Pharmacy Department

  • Phone: 877-800-7423, option 2

Provider Relations Department

See more information designed specifically for health care providers.